:root{--closiva-accent:#15803d;--closiva-accent-dim:#15803d1a;--closiva-accent-light:#dcfce7;--closiva-bg:#f5f7f6;--closiva-border:#0a140a14;--closiva-border-strong:#0a140a29;--closiva-danger:#f43f5e;--closiva-info:#3b82f6;--closiva-sidebar:#081120;--closiva-surface:#fff;--closiva-surface-2:#f3f5f4;--closiva-text-1:#111827;--closiva-text-2:#5a6860;--closiva-text-3:#96a898;--closiva-warning:#f59e0b;--closiva-shadow:0 1px 3px #0000000f, 0 4px 14px #0000000a}*{box-sizing:border-box}html,body{min-height:100%;margin:0}body{background:var(--closiva-bg);color:var(--closiva-text-1);-webkit-font-smoothing:antialiased;font-family:Plus Jakarta Sans,system-ui,sans-serif;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed}:focus-visible{outline:2px solid var(--closiva-accent);outline-offset:2px}.app-shell{grid-template-columns:228px 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